Interpersonal Skills Master Class

Interpersonal skills within the workplace can impact on productivity and staff morale. Developing and maintaining positive relationships with internal and external stakeholders is essential within today‟s diverse workforce. Resolution of conflict is essential. Identifying and dealing effectively with difficult people and situations involves positive communication, active listening and problem solving skills.

Entry Level : Matric/Intermediate/Bachelor

Tuition Fee & Charges (PAK Rupees) : 75,000

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Learning Outcomes:

Types of conflict in the workplace and how it can manifest
Explore the different ways conflict can be expressed such as aggression, assertion and passiveness
Develop effective conflict resolution strategies
Gain effective tools and strategies to deal with difficult situations and people
Explore the use of assertiveness, active listening, communication, body language and teamwork to overcome conflict
Responding to diversity
Learn more about yourself and others and managing conflict
Gain confidence in managing other's conflict and your response to it
Providing a safe place to share and discuss problems encountered in the workplace
Grievance and conflict resolution procedures
Define Emotional Intelligence (EQ).
Identify the benefits of emotional intelligence.
Learn the four core skills required to practice emotional intelligence.
Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
Successfully communicate with others in a non-verbal manner.
Verbally communicate with others.
Interpret and manage your emotions. Master tools to regulate and gain control of one‟s own emotions
Articulate your emotions using the right language.
Balance optimism and pessimism.
Effectively impact others.
Relate emotional intelligence to the workplace.
Use the concepts and techniques in the workplace